We’re setting up a patient reference group to give us feedback on the range and quality of our services and to tell us where we can improve. 

Our aim is to reach a wide range of patients, so we get views from across our population.  To make it as easy as possible for you, it will be a virtual group.  This means most of the communication will be through email and completing online surveys. However, we’ll make sure those without internet access can also take part.

What will be involved?

The main role of the group is to give feedback through a survey.  It asks patients a series of simple questions about how we are doing.

We want to pose the right questions, so the group will be asked to tell us what questions we should be asking.  We will then publish the survey results along with our proposal to improve the areas it highlights as in need of change. You will have the chance to let us know if you agree with our plans.  At the end of the year we will publish the results of our achievements.

Scroll down to fill out the Patient Representative Group sign up form online, or ask a Reception for a paper copy to complete and return to us.

If you have any questions about the Group, we've added some answers to questions you may have too. 

Why are you asking people for their contact details?

We want to talk to people about the surgery and how well we are doing to identify areas of improvement

Will my doctor see this information?

No. It is purely to contact patients to ask them questions about the surgery and how well we are doing. Your doctor will only see the overall results.

Will the questions you ask me be medical or personal?

General questions about the practice, how we are providing services and what we can do to improve them.

Who else will be able to access my contact details?

No one beyond this practice.

How often will you contact me?

Not very often, a few times a year.

What is a patient representative group?

It is a group of volunteer patients who are involved in shaping the services to patients.

Do I have to take part in the group?

No, but if you change your mind, please let us know.

What if I no longer wish to be on the contact list or I leave the surgery?

We ask you to let us know if you do not wish to receive further messages.

Who do I contact if I have further questions?

Please contact reception or email us at wm.gp@nhs.net and someone will contact you with more information.