Contact Us

West Moors Village Surgery

Vernon House

 

West Moors Village Surgery

164 Station Rd

West Moors

Ferndown

Dorset    BH22 0JB

How to contact us

By telephone : 01202 865800

At times our lines can get busy - thank you for your understanding

Out of hours non emergency call 111 or visit NHS111 online>>

During surgery hours, if you have an urgent medical need please contact us by phone. 

But for non urgent health requirements please use one of our online options.  

Find out how to Do It Online here>>

For non-medical matters only - scroll down to use our Non Medical Contact form below.

For information on our opening hours and what to do when we are closed, visit our Opening Hours page by following this link>>

Where to find us

Contact Form for Non-Medical Matters

Please only use this form for general enquiries, comments about the Practice and suggestions as to how we can improve our service to you>>

Alternatively, please note our contact details below if you wish to telephone or visit us in person.

Medical matters and official complaints will NOT be dealt with via this form.   If you have a query regarding a medical concern, please telephone reception to make an appointment to see or speak with an appropriate member of staff.

To book an appointment, order a repeat prescription or access other GP online services, please follow this link to our Do It Online web page>>

a woman holding a mobile phone, a laptop computer before her

A new telephone system to improve patient access to our services

At the end of last year, we installed a new and improved telephone system designed to improve the patient experience and enable West Moors Village Surgery to serve you better.  

The new telephone system, which went live in December allows our team to handle high call volumes, ensuring our patients can access the service they need quickly and efficiently.  The new system is equipped to handle increased call traffic efficiently, minimising wait times and improving accessibility for all. 

Additionally, detailed call reports generated by the new system will give us valuable insights into call patterns, peak times, and service demand. This data will enable us to identify areas for improvement and refine our services.

While we are working with the telephone engineering team to install the new system with minimal disruption to our services, your patience and understanding will be much appreciated during the transition period.

Thank you.

West Moors Village Surgery

01202 865800
111 (Out of Hours)
Vernon House
164 Station Rd
West Moors
Dorset
BH22 0JB
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Day Opening hours
Wednesday 29 October
8am to 6:30pm
Page last reviewed: 29 September 2025
Page created: 23 February 2023