Contact Us

Vernon House
West Moors Village Surgery
164 Station Rd
West Moors
Ferndown
Dorset BH22 0JB
How to contact us
By telephone : 01202 865800
At times our lines can get busy - thank you for your understanding
Out of hours non emergency call 111 or visit NHS111 online>>
During surgery hours, if you have an urgent medical need please contact us by phone.
But for non urgent health requirements please use one of our online options.
Find out how to Do It Online here>>
For non-medical matters only - scroll down to use our Non Medical Contact form below.
For information on our opening hours and what to do when we are closed, visit our Opening Hours page by following this link>>
Where to find us
Contact Form for Non-Medical Matters
Alternatively, please note our contact details below if you wish to telephone or visit us in person.
Medical matters and official complaints will NOT be dealt with via this form. If you have a query regarding a medical concern, please telephone reception to make an appointment to see or speak with an appropriate member of staff.
To book an appointment, order a repeat prescription or access other GP online services, please follow this link to our Do It Online web page>>
A new telephone system to improve patient access to our services
At the end of last year, we installed a new and improved telephone system designed to improve the patient experience and enable West Moors Village Surgery to serve you better.
The new telephone system, which went live in December allows our team to handle high call volumes, ensuring our patients can access the service they need quickly and efficiently. The new system is equipped to handle increased call traffic efficiently, minimising wait times and improving accessibility for all.
Additionally, detailed call reports generated by the new system will give us valuable insights into call patterns, peak times, and service demand. This data will enable us to identify areas for improvement and refine our services.
While we are working with the telephone engineering team to install the new system with minimal disruption to our services, your patience and understanding will be much appreciated during the transition period.
Thank you.
Page created: 23 February 2023