Do It Online

Access GP Services 24/7

GP online services are designed to give you, the patient more choice and flexibility in how and when you contact and interact with us.  They can also give you direct access to your medical records and test results, which was previously only possible by phoning or visiting the surgery.

Your SystmOnline account allows you to:

  • Book GP consultations
  • Book routine blood test appointments
  • Cancel booked appointments
  • Order repeat prescriptions
  • Submit custom prescription requests
  • Access your medical record to see all the events
  • View and download test results
  • Exchange messages with your GP practice
  • View your medications
  • View and download letters to and from your GP
  • View and change your contact details
  • Change the local pharmacy through which you receive prescriptions

If you have not already done so and want to sign up to access online services,  please follow this link to our SystmOnline page to find out how to register>>

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Book a routine GP appointment using SystmOnline

We offer the ability for patients to book appointments online, which means you can book an appointment 24/7 without having to phone the surgery.  

Patients who have registered to use the SystmOnline Patient Access system can book routine GP appointments online using their SystmOnline login, which is the same login details as the online repeat prescription requests.

Follow this link or click on the image below to access your SystmOnline account here>>

If you don’t have a SystmOnline login, please follow this link to our SystmOnline page to find out how to register>>

 Book a consultation with a GP or Nurse Practitioner using eConsult

We also offer patients the ability to book an appointment online for a consultation using the eConsult system, which is available 24 hours a day / 7 days a week. Using eConsult allows you to explain why you want an appointment – you don’t have to try to explain everything within the first few minutes of an appointment. The Practice can then decide how best to help you – you may not even need to come into the Surgery. 

Please complete the eConsult form with as much information as you can, sending photos where appropriate (e.g. for a rash or mole). Our Nurse Practitioners review these forms, normally within 48 hours, whereby you can expect to be contacted.  Completing an eConsult form online avoids telephone queues, connects you to relevant information, and if an appointment is needed, it will be with the most suitable clinician to treat you. 

There can be a variable wait for a routine or follow up face to face appointment, therefore please book your appointment as soon as possible. You are more likely to be offered an appointment with your preferred clinician if you are able to book early. 

Click on the image below or follow this link to access the eConsult system:>>


Use eConsult for General Health Advice

Don't forget that you can also use eConsult for those times when you don’t need to see a GP but may want some general health advice. Click on the image below or follow this link to access eConsult>>

Order your prescriptions online

The fastest and most efficient way to order your repeat medication is by requesting this online.  You can order your repeat prescriptions online through SystmOnline, or using the NHS app or Airmid App.  Click on the image below or follow this link to access SystmOnline>>

Try the NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet. These include:

  • Check your symptoms
  • Access healthcare advice
  • Find NHS information on hundreds of conditions
  • Use NHS 111 for urgent help online
  • Access eConsult
  • View existing and book future appointments
  • Order a repeat prescription through your nominated pharmacy
  • View your GP medical record
  • Manage decisions around organ, tissue and blood donations.

A range of digital tools is available alongside the NHS App, giving people an important choice in how they access GP services online.

Learn more about the NHS App by clicking on the image below or following this link>>

Do you or someone you know need in-person help to get online?

If you or someone you know could benefit from learning more about how to get online, a Digital Champion can help.

Digital Champions are friendly and patient volunteers who are good at explaining computers, without using jargon. We have an enthusiasm for all things digital and look forward to the chance to show you how it works.
If you bring along your device and questions, they will help.
If you don't already have a mobile device or computer, they can offer advice on how easy it can be to join the digital community.
Your local Digital Champion offers FREE Digital Learning sessions by appointment at West Moors Library on the 2nd and 4th Friday mornings of each month. 

To book a slot contact West Moors Library, not the surgery.  You can call 01202 873272, email or pop into the Library to reserve a space.

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