Opening Hours

Heathlands House

Day Opening hours
Sunday 3 December
Closed
Monday 4 December
8am to 6:30pm
Tuesday 5 December
8am to 6:30pm
Wednesday 6 December
8am to 6:30pm
Thursday 7 December
8am to 6:30pm
Friday 8 December
8am to 6:30pm
Saturday 9 December
Closed

Vernon House

Day Opening hours
Sunday 3 December
Closed
Monday 4 December
8am to 6:30pm
Tuesday 5 December
8am to 6:30pm
Wednesday 6 December
8am to 6:30pm
Thursday 7 December
8am to 6:30pm
Friday 8 December
8am to 6:30pm
Saturday 9 December
Closed

Telephone lines are open between 8 am and 6.30 pm.   

For all on the day problems we request you call in before 11.00 am.

Extended Hours

Appointments for those who can’t easily get in during normal surgery times are available during our extended hours:

Monday, Tuesday, Wednesday and Thursday mornings between 7.30 and 8am

and

Thursday evenings between 6.30 and 7.15pm.

We are working to improve access to appointments for our patients, in particular evenings and weekends. If you would like to be offered one of these appointments, please ask. These appointments may be at a different site; for example, Dorset County Hospital, Poole General Hospital or Royal Bournemouth & Christchurch Hospital.

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When We Are Closed

If you require urgent medical attention or advice outside of normal surgery hours please call NHS 111.

Calls to this number are free from both landlines and mobile phones.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

NHS111

NHS 111 Online

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

  • Treat yourself at home
  • Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.

Your local pharmacy team can help

Pharmacies are part of the NHS family and the range of clinical services they provide has expanded significantly in recent years.

As qualified healthcare professionals, your local pharmacist can help with minor health problems.  They can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, back pain, headache and migraine, and period pain.

If symptoms suggest it's something more serious, pharmacists have the right training to make sure you get the help you need. For example they will tell you if you need to see a GP, nurse or other healthcare professional.

All pharmacists train for 5 years in the use of medicines. They are also trained in managing minor illnesses and providing health and wellbeing advice.   Many pharmacies are open until late and at weekends. You do not need an appointment.  Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard. 

 

Pharmacy Opening Hours

Pharmacists are experts in medicines who can help you and your family with minor health concerns when we are closed. As qualified healthcare professionals, they can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains.

Not sure where your local pharmacy is? Use the pharmacy finder on NHS uk.

Minor Injuries Units (MIU) And Urgent Care Centres (UCC)

If you have an illness that is not life threatening, contact your GP surgery first if possible. You can still call your GP outside normal surgery hours, but you will usually be directed to an out-of-hours service. The out-of-hours period is 6.30pm to 8am on weekdays, and all day at weekends and bank holidays.

You can also call NHS 111, which can give you advice or direct you to the best local service to treat your injury.  

If your injury is not serious, you can get help from a minor injuries unit (MIU) or urgent care centre (UCC), rather than going to an A&E department. This will allow A&E staff to concentrate on people with serious, life-threatening conditions and will save you a potentially long wait.

There are there are around seven million attendances at type 3 A&E services (WiCs, UCCs and MIUs) in England. MIUs and urgent care centres are usually led by nurses and an appointment is not necessary.

Minor injuries units and urgent care centres can treat:

  • sprains and strains
  • broken bones
  • wound infections
  • minor burns and scalds
  • minor head injuries
  • insect and animal bites
  • minor eye injuries
  • injuries to the back, shoulder and chest

Minor injuries units and urgent care centres cannot treat:

  • chest pain
  • breathing difficulties
  • major injuries
  • problems usually dealt with by a GP
  • stomach pains
  • gynaecological problems
  • pregnancy problems
  • allergic reactions
  • overdoses
  • alcohol related problems
  • mental health problems
  • conditions likely to require hospital admission

Follow this link for more information on MIUs and UCCs>>

If there is not a minor injuries unit in your area, these services will also be provided by an A&E department. 

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