Latest News from West Moors Village Surgery

Scam email message
30th Apr

Scam Alert - Patient GP Registration

We’ve been alerted to a scam email targeting some patients in England, asking them to update their details to stay registered with their GP. It directs recipients to install software — this is not legitimate.
There is no official programme (local or national) asking patients to confirm registration via additional software.  These messages can look genuine but are not from the NHS. Don’t click any links—just delete it.
 
If you do need to update your details, the safest way is to contact us directly.
 
Please be assured that the official NHS App remains a safe and secure way to manage your health.
 
For advice on how to spot a scam and report any concerns, please contact Action Fraud:
 
Or call 0300 123 2040
The Parkinson's UK logo and the words, Affected by Parkinson's? We are here to support you on your Parkinson's journey.  Our team of experienced Parkinson's Local Advisers are working in your area.  email adviser@southwest@parkinsons.org.uk
16th Apr

Are you or someone you know affected by Parkinson’s?

Parkinson's UK can support you on your Parkinson’s journey.
 
Their experienced Parkinson’s Local Advisers are working in our area, and they include a team of volunteers who run regular groups and activities locally.  You can contact Helen Brown, Parkinson’s UK Local Adviser, by email at adviser.soutwest@parkinsons.org.uk or call their helpline at 0808 800 0303 for support.
 
Visit the Community SWITCH website to learn more about what Parkinson’s UK does, along with details of the friendship and support available locally to people with Parkinson’s, their families and their carers>>
Pharmacy First poster
24th Mar

Think Pharmacy First

Pharmacies are part of the NHS family and the range of clinical services they provide has expanded significantly in recent years.

Going to your local pharmacy offers an easy and convenient way to get healthcare advice and treatment for seven common minor conditions, potentially avoiding a GP appointment.  

Pharmacists are highly trained healthcare professionals who can provide expert advice and treatment for minor illnesses. They can also guide you to the right service if you need to see a GP or another healthcare provider.

Follow this link for more on why you should think "Pharmacy First">> 

vials of covid vaccine
24th Feb

Spring COVID Vaccinations Campaign.

 
West Moors Village Surgery is delighted to announce that we will be holding COVID vaccination clinics in house for the next cohort of eligible patients from 1st April 2025.
 
 
 
The practice logo and the words Patient Notice a message from Dr Hennessy
12th Aug 2024

Patient Notice: A message from Dr Hennessy

It has been my privilege working with you at West Moors for twelve and a half years as a family doctor, but I have made the decision to move on and emigrate to Canada. This is partly due to a change in my personal circumstances, and partly to address my own health and wellbeing needs and attempt to maintain a healthy work life balance, which I fear has been steadily eroded. Sadly, I don’t think I am alone in this view, and I sincerely hope that NHS England chooses to renegotiate with GPs prior to planned industrial action later this year.

I am proud that I leave the practice fully staffed (even with my hours taken in to consideration, and for the first time in quite a while!) and that with your help, I have contributed to training the next generation of healthcare professionals, from medical students and GPs to paramedics, physician associates, and advanced care practitioners.

I feel over my time at West Moors I have grown as a doctor, educator, and human being. Despite the challenges the NHS faces, I love the job that I do, and I am looking forwards to different challenges in a new country, new healthcare system, and new role.

I am very grateful for the support  of Dr Gorvin, and the support he and I have in our staff, and I wish Dr Gorvin and the practice every success in the future.

 

Dr Dominic Hennessy

 

UK Health Security Agency and NHS logos and the words The RSV vaccines is available from September 2024. Speak to your midwife, GP practice of health team
24th Jul 2024

Respiratory Syncytial Virus (RSV) Vaccinations

The UK will become the first country in the world to roll out a national vaccination programme against Respiratory Syncytial Virus (RSV), protecting infants & older people from becoming seriously ill. RSV accounts for 39,000 hospitalisations each year.

From 1 Sept, vaccination to protect against Respiratory Syncytial Virus (RSV) will be offered to:
 
• Pregnant women (over 28 weeks) to help protect newborn babies
• Adults aged 75+
 
We plan to vaccinate as many people as possible during September and October 2024 before the expected RSV season. Eligible patients will be contacted with an offer of the RSV vaccine once clinic details are finalised.
 
a cartoon image of medications, the NHS Dorset logo and the words #HelpYourNHS   Prescriptions for 35 minor conditions are no longer available in Dorset.  Please visit your pharmacy instead.
12th Jul 2024

Prescribing over the counter medicines - #HelpYourNHS

In line with NHS England recommendations, NHS Dorset has asked GP teams across the county to stop prescribing medicine and treatment for 35 minor conditions.  Medications for these conditions are readily available at your local pharmacy or supermarket. 

This will release thousands of hours of clinical time to enable us, as a GP Practice to focus on caring for people with more complex needs, increasing patient access.

Find out more about this by downloading and viewing the patient information leaflet here>>

Or visit the NHS Dorset website:   https://nhsdorset.nhs.uk/health/medicines/helpyournhs/

Image depicting Only Order What You Need campaign
9th Feb 2024

Making a Repeat Prescription Request? Please Only Order What You Need!

Did you know that approximately 1.6 million medicine items are wasted unnecessarily in Dorset every year?  We are asking our patients for help to reduce this.

We want people to have the right medicine and care while reducing the amount of medicine waste. If you have enough medicine at home, there’s no need to order more every time. You will still be able to request your medicine again in the future.  

The good news is that you can help make a tremendous difference by only ordering what you need. 

Thank you to the many people who are already doing this.

Follow this link to discover more>>

Commujnity SWITCH and Crane Valley PCN logos
26th Jan 2024

Community SWITCH - a Path to Improved Health and Well-being

At West Moors Village Surgery, we want to do all we can to help you with your well-being needs. 

What if together, we could do more for you?

Working with our colleagues in the Crane Valley Primary Care Network we offer a groundbreaking initiative designed to enhance local people's overall health and quality of life – Community SWITCH.

We understand that a patient's health and well-being extends beyond traditional medical care. Community SWITCH goes beyond the ordinary and empowering you with additional tools and opportunities to manage your health effectively.

Follow this link to discover more>>

a male receptionist answering a phone sat in front of a computer
13th Dec 2023

A new telephone system to improve patient access to our services

We are pleased to advise that we are installing a new and improved telephone system designed to improve the patient experience and enable West Moors Village Surgery to serve you better.  

The new telephone system, scheduled to go live on Tuesday, the 19th of December, will allow our team to handle high call volumes, ensuring our patients can access the service they need quickly and efficiently.  The new system is equipped to handle increased call traffic efficiently, minimising wait times and improving accessibility for all. 

Additionally, detailed call reports generated by the new system will give us valuable insights into call patterns, peak times, and service demand. This data will enable us to identify areas for improvement and refine our services.

While we are working with the telephone engineering team to install the new system with minimal disruption to our services, your patience and understanding will be much appreciated during the transition period.

Thank you.

a cartoon of a pharmacist coming out of a laptop screen
7th Dec 2023

Fake Lloyds Pharmacy Emails

A phishing email campaign is currently targeting people with fake Lloyds Pharmacy emails. The emails falsely claim that by signing up for LloydsDirect you can easily manage prescriptions and get free delivery.
 
These emails contain links designed to steal personal/financial information or install malware. The fraudsters have made the emails appear more genuine by including LloydsDirect/NHS logos and Trustpilot reviews.
 
However, these emails are fake. Do not click any links, provide info, or sign up through these emails. Double check directly with your pharmacy if unsure.
 
To learn more and stay updated on related scams, visit the official Lloyds Pharmacy customer service page: Suspicious Email/Spam Email (lloydspharmacy.com) How to stay safe online Get Safe Online | The UK's leading Online Safety Advice Resource
 
Key protections:
• Verify pharmacy emails before clicking links or providing info
• Go directly to your pharmacy's website rather than through links
• Check for spelling/formatting issues indicating a potential fake
• Keep device security protections updated to block malware
 
Stay vigilant against pharmacy-themed phishing campaigns trying to steal personal information or distribute malware. Verify legitimacy through official channels before engaging.
a person holding a smartphone, the NHS logo and the words Online access to GP health records.  Over 12 million patients withonline accounts now have full access to their new GP health record entries.  Over 2,700 practices now offer this access to their patients by default.
28th Oct 2023

Online access to GP Health Records 

Since November 2022 all patients in our network who are over 16 have been able to view notes and health records. This includes notes from GP surgery appointments, test results, medications, and letters we receive from hospitals. These can be viewed online via the NHS App, NHS website, SystmOnline or the Airmid app. If you do not want your record to be available online, please speak with the Reception or Patient Services team at your surgery. For more, please visit the Crane Valley PCN information web page here>>

vials of coronavirus vaccine
1st Sep 2023

Autumn COVID booster vaccination arrangements

Following the recent decision by the DHSC to bring forward the COVID Booster vaccination programme, the Crane Valley Primary Care Network (PCN) programme plans are for housebound patients and residents in older adult care homes to be offered flu and COVID vaccinations from mid-September, which aligns with expected flu vaccination supplies.  The PCN Care Co-ordinators will contact residential care homes to offer appointments to those patients, while the GP practices in our network will contact their housebound patients directly.  

All other eligible groups will be offered appointments at drive-through COVID vaccination clinics to be held at the PCN Vaccination Centre on weekday evenings from week commencing Monday 11th September. 

The same booking procedure will apply as previous seasons, in that patients with a mobile phone registered with their practice will be sent an SMS text message with details of how to request an appointment using an online booking form.

The PCN is currently mobilising the necessary staff to support these clinic arrangements, and their website will be updated when these are finalised and appointments are available to request.  

Keep an eye on the Community Vaccination information page for the latest details>>

An image of a hospital in 1948, two nurses in uniform and a modern day operating theatre scene with surgeons performing an operation
5th Jul 2023

The NHS at 75

5 July 2023 marks 75 years of the National Health Service. Treating 1.3 million people a day in England, the NHS touches all our lives.  West Moors Village Surgery, along with the other GP Practices in our network are proud to be a small part supporting the people in our local community to obtain, regain and maintain a healthy quality of life. 

Read more about the NHS and how its met the health and wellbeing needs of successive generations>>

a young woman in the background laughing with an older man stood in the foreground.  the help and care logo and the words Dementia Coordinator Service
3rd Jul 2023

Dementia Coordinator Service

Many people living with Dementia feel that having support along their journey will maximise independent living and prevent a crisis.

The Dementia Coordinator Service, delivered by Help and Care, is committed to supporting people to live well with Dementia.

The service is available to everyone across Dorset, age 18 and over, including support for immediate carers and loved ones.

Once a diagnosis has been confirmed, the Memory Assessment Service will make a referral to a Dementia Coordinator at Dorset Healthcare.   However, Help and Care will accept self-referrals and referrals from GPs and other stakeholders as long as a diagnosis of Dementia is confirmed.

Help and Care work in partnership with Dorset HealthCare University NHS Foundation Trust, NHS Dorset and Age UK, as an integral part of the Dementia Services Pathway for Dorset.

For more information, download and view this Help and Care leaflet or visit their website by following this link>> www.helpandcare.org.uk/services/dementia-coordinator-service

a male armed forces member walking hand in hand with a civilian female, the togetherall logo and the words mental health support for the UK Armed Forces and family members .  Safe, anonymouse, online community for mental health support
24th Mar 2023

NHS England partnership: Free access to Togetherall for Veteran Patients

Our veteran patients have free access to Togetherall - Togetherall is a safe anonymous online community where members can share what’s on their mind, take comfort reading the thoughts of others or browse the many resources available. 

Togetherall provides: 

  • A supportive online community – moderated by professionals at all times (BACP members or equivalent)
  • An anonymous space, free from stigma or judgement.
  • A safe place to talk at any time of the day or night.
  • A library of self-help materials, including structured online courses on topics such as managing depression, improving sleep and a ‘managing PTSD’ course, which has been specifically designed to support the Armed Forces.

The Togetherall service is free for veterans and can be accessed immediately through a computer or mobile device at www.togetherall.com

the nhs logo and the words finding bowel cancel early makes it easier to treat.  The nhs bowel screening kit detects signs of cancer before you notice anything is wrong
2nd Mar 2023

FINDING BOWEL CANCER EARLY MAKES IT EASIER TO TREAT

If you’re sent an NHS bowel cancer screening kit, put it by the loo. Don’t put it off.

Bowel cancer is the fourth most common cancer in the UK. However, the number of people dying has fallen in recent decades, with earlier diagnosis being the key.  Detecting bowel cancer at the earliest stage makes you up to 9 times more likely to be successfully treated.
 
Everyone aged 60-74 who lives in England is automatically sent an NHS bowel cancer screening kit every 2 years. The programme is expanding to include those aged 50-59. This is happening gradually over the 4 years from 2021-2025 so you may be sent a kit before you are 60.
Page last reviewed: 24 May 2025
Page created: 23 February 2023