COVID19 (Coronavirus) Pandemic

Please bear with us, as we try to help you. We are all going to have to face a 'new normal' for some time, and until the pandemic is over, we promise we will do all we can to make sure you have a General Practice service during the pandemic. To do so, we have had to make some difficult decisions:

  1. We will not offer face to face consultations as standard. All consultations will initially be by eConsult, which is our preferred method, or by telephone. You may be invited to a face to face consultation after a risk assessment. Wherever possible we will take a mobile number, ask you to wait at a distance outside the practice, or ideally in a vehicle, in order to prevent more people being in the surgery at any one time than is absolutely necessary. We are likely for the current time to greet you in PPE (personal protective equipment)

  2. To protect our staff, and hence our ability to keep our service going for you, reception staff will NOT be speaking with you face to face, but by telephone only.

  3. We are immediately reducing the number of staff who will be physically on site, and the majority of our staff will work remotely wherever possible.

PLEASE adhere to the Prime Minister's requirements on social distancing, isolation, and shielding. There is a really good article explaining how and why this works HERE

Appointments

Appointments can be made online or by contacting the surgery. Routine appointments may be made well in advance (maximum three months) which will enable us to offer you an appointment at a time suitable to you. Our receptionists will ask you the reason for your appointment; this is to enable the doctor to read the relevant part of your medical record in preparation for your appointment. You do not have to give this information if you would prefer not to. If you are unable to attend a booked appointment, please inform us as soon as possible.  Even cancellations at short notice can usually be filled. An appointment is for one patient only, where another member of the family needs to be seen or discussed, please make another appointment.

We are working to improve access to appointments for our patients, in particular evenings and weekends. If you would like to be offered one of these appointments, please ask. These appointments may be at a different site; for example, Dorset County Hospital, Poole General Hospital or Royal Bournemouth & Christchurch Hospital

Appointments with the Practice Nurse

When you make an appointment with the practice nurse you will be asked the purpose of your appointment, this is to ensure the appropriate length of time is booked with the appropriate member of the nursing team.

Duty Doctor

If you are telephoning the surgery for an urgent same day appointment or requesting a home visit you may be booked onto the triage list system whereby a Doctor or Nurse Practioner will telephone you to discuss your request or book a home visit. Please ensure that you leave accurate contact details to avoid delay in the doctor contacting you and be available to take the call.

On Line Appointments

It is possible to make appointments online. You will need to be registered with SystmOnline to access our appointment system. Please click here for more information on how to register.

Telephone Advice

Sometimes problems can be solved over the telephone. Our staff can arrange for a GP or Nurse Practioner to telephone you on the day if you need urgent advice. We also offer telephone appointments with our GPs.

Chaperones

If your consultation includes a physical examination for which you would like to be chaperoned we can provide a trained member of staff to do this.  You may prefer to ask a relative or friend to accompany you and this is perfectly acceptable.  At times a GP may request a chaperone and again a trained member of staff may perform this task.

Languages

If you experience difficulties expressing yourself in English we have access to a Language Line.  This facility enables us to contact a translator who will act for you and the doctor/nurse at a consultation.

Appointment Text Reminders

The Practice can now remind you in advance of your appointment by text message. Please advise us of your mobile number if you wish to access this service.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. If a patient fails to attend a pre–booked appointment in the last year, a warning letter will be sent advising that a future occurrence could result in removal from the practice. Letters are valid for 12 months.

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