I am incredibly proud of our staff, who are doing everything they can to help and make the systems we have put in place work. We are currently operating with 20% of our staff being unable to work in the practice, as they have been identified as vulnerable and need to self isolate for a minimum of twelve weeks (shielding).
PLEASE have patience with us if prescription requests take a bit longer than usual. We will get to them as soon as we can.
PLEASE don't phone the practice to chase them - each phone call made could be blocking someone who needs medical advice as it ties up the phone line.
PLEASE register for online access and request prescriptions online, wherever possible. This is quicker, easier and safer for you, our staff, and our local pharmacies.
PLEASE don't request prescriptions too early, or request medications that can be bought over the counter. Stockpiling medications, or any other items for that matter, seriously impacts local and national supply chains.
Please help us to keep helping you - Routine NHS care is going to rely on patience and common sense from both us as a practice, and you as our patients.
COVID19 (Coronavirus) Pandemic
Please bear with us, as we try to help you. We are all going to have to face a 'new normal' for some time, and until the pandemic is over, we promise we will do all we can to make sure you have a General Practice service during the pandemic. To do so, we have had to make some difficult decisions:
We will not offer face to face consultations as standard. All consultations will initially be by eConsult, which is our preferred method, or by telephone. You may be invited to a face to face consultation after a risk assessment. Wherever possible we will take a mobile number, ask you to wait at a distance outside the practice, or ideally in a vehicle, in order to prevent more people being in the surgery at any one time than is absolutely necessary. We are likely for the current time to greet you in PPE (personal protective equipment)
To protect our staff, and hence our ability to keep our service going for you, reception staff will NOT be speaking with you face to face, but by telephone only.
We are immediately reducing the number of staff who will be physically on site, and the majority of our staff will work remotely wherever possible.
PLEASE adhere to the Prime Minister's requirements on social distancing, isolation, and shielding. There is a really good article explaining how and why this works HERE
We are delighted to announce that we are purchasing the building at 164 Station Road, where the Village Medical Practice have been hosting some of our clinics for the last few months.
The Crescent Providence Surgery are closing their Village Medical Practice branch. We thank all at Village Medical Practice for their hospitality and warmth.
We are excited to be able to offer a service to all patients within the West Moors area from both our existing site and the new surgery at 164 Station Road if patients wish to register with us.
We want to assure our current patients that this will have a positive impact on appointment wait times, as we have recruited additional nursing time, and Dr Gallimore will be remaining with the practice after Dr Jackson returns from maternity leave.
We wanted to reflect both West Moors practices long history of caring for our local community, and in recognition of the proud traditions in West Moors we will be renaming our 2 sites West Moors Village Surgery.
Please do feel free to discuss with any of our team if you have any queries. Dr Dominic Hennessy and Dr Mark Gorvin.
Coronavirus is a new illness that can affect your lungs and airways. If you or your family and friends are worried about having any symptoms i.e. Cough, high temperature and shortness of breath and have been in contact with someone with Coronavirus or travelled recently, please click here for more information.
Rushmoor House Surgery, Three Legged Cross Patients
Rushmoor House Surgery is now permanently closed, but all of our staff will continue to work out of our main surgery at Heathlands House in West Moors - Click here for Heathlands House Location.
If you are concerned about how you will get to West Moors for appointments, please call our reception team, and they can explain the role of our patient Champions and how they can help you.
You might find it easier to nominate a local pharmacy for your prescriptions to be sent digitally. You can click here to search for local pharmacies . Alternatively, we can print prescriptions for collection at Heathlands House.
Repeat Prescriptions Requests
For Three Legged Cross Patients who cannot get to West Moors we have provided a 'Secure Locked Box' at the Londis Shop in Three Legged Cross where Patients can put their prescription requests. The prescription requests will be collected daily and sent directly to your nominated Pharmacy - Please allow 3 working days in case they miss the collection for the day. This is a trial service at the moment.
Health Coach appointments at West Moors Group Practice
Managing life with a health condition isn’t always easy. We know that understanding and keeping track of medications, treatments, tests and appointments with healthcare professionals are important, but also that a health condition affects our emotions, how we feel about ourselves, our social life, hobbies and day to day routines at home. Feeling confident managing all of that can be a challenge. Click here for more information about our new Health Coach service.
It's Flu Season.
Flu is an unpredictable virus that can be unpleasant, but if you're otherwise healthy it'll usually clear up on its own within a week, but certain people are more likely to develop potentially serious complications of flu, such as bronchitis and pneumonia.
Please call our Receptionists to book your appointment on: 01202 865800.
For more Flu Vaccine information and to see if you are eligible please click on the following links.
Healthier Together - improving the health of children and young people in Dorset, Hampshire and the Isle of Wight.
Altogether Better helps Health Services and local people find new ways of working together and making a difference to people’s lives, releasing new talents and resources, and improving services through a model of collaborative practice.
West Moors Group Practice have recently formed a group of volunteer Health Champions who are working alongside our Practice and our Health Professionals to reshape our services, opening up new possibilities, working together to provide a range of innovative activities and support.