Latest News

As a practice, and personally, I am very sad to announce the recent death of Jean Ashcroft, MBE, former Chair of our Practice Champions. Jean was a fearless advocate for rights of people living with a long-term condition or disability. She was honoured with an MBE for her contributions throughout her working life, serving on many advisory boards, and as a Director of Arthritis Care.

As Chair of our Practice Champions, Jean was a force of nature. She asked probing, insightful questions, and had a knack of getting to the heart of an issue, and getting on with it.

As a person, despite living with a long-term condition and using a motorised wheelchair full-time, whenever we spoke, the first thing she always asked was how I and everyone in the practice was. I was always humbled and thankful for her compassion, kindness, and her ability to empower others: Jean embodied our values as a practice.

Jean, I shall miss your wisdom and kindness very much. Jean's Family have asked for donations in lieu of flowers to cats protection or click on the icon below

Dr Dominic Hennessy

cats protection

COVID-19/Coronavirus vaccination programme


We are delighted to say that Dorset will be a 'First wave' vaccinator in primary care, and Crane Valley PCN's plan is to have a vaccination site up and running at St Leonard's Hospital by the 14th of December. More details available Here

free flu over 50

Flu Vaccinations for everyone over 50

We shall now be offering flu vaccinations for everyone over 50. Our last hugely successful clinic was on the 2nd December. Please contact us to book an appointment.


Thank you for understanding that we are under pressure as a service, and being patient and kind to us. Our staff are working really hard to keep themselves, and you, well. Your kind wishes really mean a lot. Please bear with us. We're doing our best.

Dr Hennessy

COVID19 (Coronavirus) Pandemic

Please bear with us, as we try to help you. We are all going to have to face a 'new normal' for some time, and until the pandemic is over, we promise we will do all we can to make sure you have a General Practice service during the pandemic. To do so, we have had to make some difficult decisions:

  1. We will not offer face to face consultations as standard. All consultations will initially be by eConsult, which is our preferred method, or by telephone. You may be invited to a face to face consultation after a risk assessment. Wherever possible we will take a mobile number, ask you to wait at a distance outside the practice, or ideally in a vehicle, in order to prevent more people being in the surgery at any one time than is absolutely necessary. We are likely for the current time to greet you in PPE (personal protective equipment)

  2. To protect our staff, and hence our ability to keep our service going for you, reception staff will NOT be speaking with you face to face, but by telephone only.

  3. We are immediately reducing the number of staff who will be physically on site, and the majority of our staff will work remotely wherever possible.

PLEASE adhere to the Prime Minister's requirements on social distancing, isolation, and shielding. There is a really good article explaining how and why this works HERE



Coronavirus is a new illness that can affect your lungs and airways. If you or your family and friends are worried about having any symptoms i.e. Cough, high temperature and shortness of breath and have been in contact with someone with Coronavirus or travelled recently, please click here for more information.

Rushmoor House Surgery, Three Legged Cross Patients

Rushmoor House Surgery is now permanently closed, but all of our staff will continue to work out of our main surgery at Heathlands House in West Moors - Click here for Heathlands House Location.


If you are concerned about how you will get to West Moors for appointments, please call our reception team, and they can explain the role of our patient Champions and how they can help you.


You might find it easier to nominate a local pharmacy for your prescriptions to be sent digitally. You can click here to search for local pharmacies . Alternatively, we can print prescriptions for collection at Heathlands House.

Repeat Prescriptions Requests

For Three Legged Cross Patients who cannot get to West Moors we have provided a 'Secure Locked Box' at the Londis Shop in Three Legged Cross where Patients can put their prescription requests. The prescription requests will be collected daily and sent directly to your nominated Pharmacy - Please allow 3 working days in case they miss the collection for the day. This is a trial service at the moment.

Health Coach appointments at West Moors Group Practice

Managing life with a health condition isn’t always easy. We know that understanding and keeping track of medications, treatments, tests and appointments with healthcare professionals are important, but also that a health condition affects our emotions, how we feel about ourselves, our social life, hobbies and day to day routines at home. Feeling confident managing all of that can be a challenge. Click here for more information about our new Health Coach service.

It's Flu Season.

Flu is an unpredictable virus that can be unpleasant, but if you're otherwise healthy it'll usually clear up on its own within a week, but certain people are more likely to develop potentially serious complications of flu, such as bronchitis and pneumonia.

Please call our Receptionists to book your appointment on: 01202 865800.

For more Flu Vaccine information and to see if you are eligible please click on the following links.

Flu Vaccine 2019

Children's Flu Vaccine 2019

Healthier Together - improving the health of children and young people in Dorset, Hampshire and the Isle of Wight.

Click here to be taken to our Children's Healthcare Advice page.

Waitless App


Altogether Better

Altogether Better helps Health Services and local people find new ways of working together and making a difference to people’s lives, releasing new talents and resources, and improving services through a model of collaborative practice.

West Moors Group Practice have recently formed a group of volunteer Health Champions who are working alongside our Practice and our Health Professionals to reshape our services, opening up new possibilities, working together to provide a range of innovative activities and support. 

Health News from the BBC and the NHS

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