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Patient Feedback

We encourage your comments both positive and negative as they let us know where we are doing well and where there is room for improvement.

Friends and Family Test Results

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Take our Friends and Family Test here


Letters of Appreciation

If you are happy with the care you have received from any of our staff, please let us know. Letters to the practice manager are welcomed or to an individual staff member are very much appreciated. 


Suggestions

If you have any feedback for making changes or improvements to the way we provide our services please let us know by completing the online feedback form.

Or you can print off the below form and hand it into reception.

Patient Suggestion Form


Complaints

If you have a complaint about the care you have received from the doctors or any other staff at the practice please let us know as soon as possible. We operate a practice complaints procedure as part of an NHS complaints system, which meets national criteria. 

If you would like to make an informal complaint please do so using our online feedback form.


Formal Complaints

We hope that we can sort out most problems easily and quickly, often at the time they arise and with the person concerned. If you wish to make a formal complaint please do so as soon as possible - ideally within a few days of the incident. This will enable us to establish what happened more easily. If doing that is not possible your complaint should be submitted within 12 months of the incident that caused the problem; or within 12 months of discovering that you have a problem. We will make sure that your concerns are dealt with promptly and in the correct way You should be specific and concise as possible. You should address your complaint to the Practice Manager; Nicki Gibbons

We will acknowledge your complaint within 3 working days and aim to have fully investigated it with 21 working days of the date it was received.

Patient Complaint Form

Patient Complaint Leaflet


Complaining on behalf of someone else

We keep strictly to the rules of medical confidentiality. If you are not the patient, but are complaining on their behalf you must have their permission to do so. An authority signed by the person concerned will be needed, unless they are incapable of providing this (because of illness or infirmity). A third party consent form is attached to our "Patient Complaint Form".


We hope that all complaints can be dealt with using our practice procedure. We believe this will give us the best chance of putting right what has gone wrong and an opportunity to improve our practice.

You have the right to complain directly to any of the below services:

The Parliamentry and Health Service

By Post: The Parliamentry and Health Service, Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP

Telephone: 0345 015 4033

Website: http://www.ombudsman.org.uk/

NHS England

By Post: NHS England, PO Box 16738, Redditch, B97 9PT

By Email: england.contactus@nhs.net (with ‘For the attention of the complaints manager’ in the subject line.)

By Telephone: 0300 311 2233 (Monday to Friday 8am to 6pm, excluding English Bank Holidays) They will take a note of your complaint and arrange for it to be passed to the complaints manager.

Healthwatch Dorset

By post: Healthwatch Dorset, Freepost BH1902, 896 Christchurch Road, Bournemouth, BH7 6BR

By telephone: 0300 111 0102

By Email via the website: http://www.healthwatchdorset.co.uk/content/contact

You may also approach The Independent Complaints Advocacy Service on: 01305 251033